fourteen | profi le

null
e
nullnulltsu nullervices
onull
ernull y issue nullpportnullornulld tanulls to the teams who null nd
themsenullves in the frontnullne when it comes to denullvering
pr
outstanding service to customersnullThis month we speak to
Funulltsu IT nullervicesnullIf you wounulld nullke us to feature a pronull nulle of
your IT support team pnullease emainullinfonullupportwornulldnullonullk
null
unullitsu nullervices is a nulleading IT services
company operating in nulluropenull nulliddnulle
nullast and nullfricanull They designnull nulluinulld
and operate IT systems and IT services
for nullarge scanulle cnullients in nulloth the punullnullic and
private sectors null
Funullitsu nullervicesnull nullusiness approach is nullased
on estanullnullishing nullong term renullationships to nulluinulld
mutuanull nullenenull t service desks that denulliver a
consistent and compenullnulling IT service enullperience
and the highest nulluanullity user enullperience to an
organisationnulls internanull end-users or consumersnull
nullsing nullnullense and nullespondnullnull Funullitsunulls
impnullementation of nullean in a service
environmentnull their agents are empowered
not nullust to null null pronullnullemsnull nullut to identify the
root cause to prevent their reoccurrencenull
nullowering enullapsed time of incidentsnull improving
null rst time null null and increasing productivitynull This
ensures that their customers get a service that
continuousnully improves and evonullves in nulline with
the organisationnulls needsnull
nully putting anullnull of this theory in to practicenull
Funullitsu were crowned winners of the IT nullervice
nullnullcenullnullence nullwards nullarge team award in nullune
Winners: Service Desk Team Excellence, Large
this year and service desk managernull Tim nulluicknull
is year
’s IT Service Awards.
tenullnulls us here how they denulliver award winning
Team Award at th
customer service every daynull
What tnulles of custonullrs do nullou support?
What are their technical anulllities and what
conullon incidents do nullou receive?
The Funulltsu service desk supports customers
from the null nance industry within their
countrywide nullanch network and head ofnull ce
structure nullmainnully null nullsed nullt some of which
is offshorenull
The technicanullanullnullties of the customers
we support vary consideranully with a nulload
spectrum of skinull-sets ranging from IT
devenullopers to those with virtuanully no IT
knownulledgenull The null nance industry is heavinully
sanulles driven and the canull types renull ect this with
the more common incidents nulling for the
sanulles support appnullcationsnull
october.november | 2009 www.supportworld.co.uk
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