THE HOSPITAL
Large healthcare system in New England
ORKS
WHAT WORKS
THE PROBLEM
Delays and failures in distribution of internal
and external mail and documents.
Distribution of
T W
THE SOLUTION
Outsourced non-core areas to a facilities
information:
management group.
An expensive and critical concern
WHA
THE VENDOR
OMG, LLC for hospital
Louisville, KY
Deron Jett, President,
OMG, LLC
T
he complexity of distributing infor- cilities Management Group, OMG, LLC. and redirected, often to the wrong location,
mation is a challenge for all busi- Staff reductions resulting in consolidation repeatedly. Mailrooms were unorganized,
nesses today. The workplace is no of services and focusing upon core busi- cluttered and hard to manage as accumu-
longer defined by buildings, departments ness functions resulted in nearly $200,000 lation of mail occurred and misdirected
or areas, but by an individual’s specific lo- in annual savings while significantly im- mail had to be re-processed along with
cation at any given time. Technology and proving service levels and the quality of daily volumes which continued to be re-
other circumstances has employees scat- service. ceived. These items represented a chal-
tered across areas as companies strive to do lenge in that addressing information was
more with less and demand more from Healthcare facility burdened often vague or inaccurate to determine the
them each day. To meet ever increasing de-
by mail service issues
recipient and their location.
mands for efficiency, the United States
A large healthcare system in New En-
Postal Service (USPS) continues to imple-
gland was experiencing significant delays Additional challenges
ment initiatives that put greater responsi-
and failures in distribution of both inter- The mail operations were significantly im-
bility upon the mailer to provide accurate
nal and external correspondences and pacted by processing all outgoing mail,
and up to date mailing information on ev-
documents. This organization consisted which included: printing, folding and in-
ery mail piece. These changes can prove to
of three hospitals at separate locations, serting all of the billing statements and hos-
be difficult for companies that are not fo-
remote HIM (Health Information Manage- pital correspondences. Another portion of
cused upon nor have knowledge of the
ment) Records storage and numerous sat- this process was to presort the outgoing
mailing industry. Nowhere is the timely
ellite locations requiring mail and docu- mail to achieve postal discounts. To
and accurate distribution of information
ment distribution. Radiology reports and achieve these discounts there was a heavy
more critical than within a hospital or
critical patient information was being mis- investment in equipment that required a
healthcare organization.
directed and handled multiple times, po- significant amount of space. It also became
In the following story you will find out
tentially impacting the quality of patient necessary to solicit mail for processing
about an organization that was able to save
care and putting the organization at risk. from external businesses in order to jus-
$685,000 after the first two years of
Misdirected mail was filling up mail bins tify the expense of the equipment, space
outsourcing their non-core areas to the Fa-
requiring extensive time to be reviewed and manpower. This added to the drain of
resources and facilities for a non-core busi-
YOU
ness function.
do what YOU do best. This organization also relied heavily
upon a team of couriers to move docu-
Let OMG do what WE do best.
ments from the various hospitals, satellite
locations and HIM sites, often requiring
use of 3
rd
party couriers to complete routes
OMG excels at managing and optimizing service centers. We can
simplify your support areas while improving performance and
and handle additional courier requests.
saving you money.
The fleet of vehicles were in disrepair due
to lack of maintenance which often kept
OMG’s expertise in digital mailroom management, copy/imaging, vehicles out of service for significant peri-
ORJLVWLFV FRXULHUVKLSSLQJUHFHLYLQJRIÀFHVHUYLFHVYHQGRU ods of time and resulted in higher repair
relationship mgmt., industry consulting and more can eliminate
costs. Documentation and accountability
your business center headaches.
for gas, vehicle whereabouts and other nec-
essary information was non-existent or in-
“$685,000 net savings in just 24 months! After an in-depth complete.
audit, that’s what we learned we saved using OMG’s services.”
- A large East-coast regional hospital
Addressing the issues requires
mail industry professionals
OMG, LLC, 4400 Bishop Lane, Ste. 214, This organization determined that there
Louisville, KY 40218
was a need to solicit assistance from a com-
513-722-9990—www.omgservices.com
pany that could evaluate their processes,
MedAssets Preferred Vendor
determine a solution to eliminate the prob-
Visit www.ksrleads.com/?911hp-034
58 November 2009 • HEALTHCARE PURCHASING NEWS www.hpnonline.com
0911-WW-OMG.pmd 58 10/14/2009, 3:12 PM
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