sdi connects | thirty-three
We Love IT Support
IT Service Desks across the UK desk; how about job swaps between frontline
Ev
ent
s
and Europe are being urged analysts and management, fancy dress or themed
to celebrate the importance of days, PC support drop-ins, IT support roadshows?
excellent customer service by Or invite your customers to nominate your IT
Let SDI’
s 2009 e
vent and tr
aining
taking part in IT Service Week - service team in the SDI poll – you could win a
programme
s steer y
ou along the r
oad to
5-9 October. scrumptious basket of muffi ns and other
service managemen
t success…
“We know how much IT service great goodies!
and support teams care about IT Service Week
Service D
esk Anal
yst
the service they provide to their offers you the
Essential de
velopmen
t and a r
ecognise
d
colleagues and customers; now perfect opportunity
qualifi c
ation for IT ser
vice and suppor
t
we want them to show it!” says to showcase the
analyst
s
Howard Kendall. superb work of your
8-10 Sep
tember
, SDI Tr
aining Suit
e, Kent
So how can you get involved patient and hard-
28-30 S
eptember
, Bewle
ys Hotel, L
eeds
and promote the excellent service working analysts and
www.sdi-
e.com/tr
aining-
educate/
you give to your customers? engineers and show
qualifi c
ations/
service-
desk-anal
yst/
Firstly visit www.sdi-e.com/ exactly how much they
it-service-week to fi nd a whole contribute to keeping
Service D
esk Senior
Analys
t
host of helpful stuff to ensure you your business, or your
Growing S
ervice D
esk anal
ysts in t
o
make the most of promoting your customers’ businesses,
the role of senior t
eam members with
service desk team. running.
individual men
toring f
rom a S
ervice D
esk
Think about innovative and Get involved - visit:
specialis
t
fun ways to promote your service www.sdi-e.com/it-service-week
14-15 Sep
tember & 25
-26 Nov
ember,
SDI Training Suit
e, Kent
Calling the North West of England!
www.sdi-
e.com/tr
aining-
educate/
sdi-
If you are based in the North on 23 September. Visit www.sdi-e.com/sdie-events/
training-
courses/
service-
desk-senior
-
and are keen to fi nd out more experience-events/23-september-manchester/ to fi nd out
analyst/
about knowledge management, more and book online.
then make sure you come along
Service D
esk Manager
to SDI’s next experience event
Develop the t
ools to l
ead your S
ervice
‘Knowledge Management - The
Desk to l
asting suc
cess
Complete Works’.
Fast Track 21-
24 Sept
ember,
At this one-day event you
Part One 14
-15 Oct
ober,
will discover how you can use
Part Two 9
-10 Nov
ember
knowledge management to
SDI Training Suit
e, Kent
increase the effi ciency of your
www.sdi-
e.com/tr
aining-
educate/
service desk - how to get started
qualifi c
ations/
service-
desk-manager
/
with your knowledge process,
how to build a strong knowledge
Effectiv
e Telephone Skills
base, how to turn your
Create the righ
t impre
ssion for
knowledge into great service and
callers and impr
ove your ser
vice desk
use your management tools to
communic
ation skills
the best effect.
5 October
, SDI Tr
aining Suit
e, Kent
The event takes place at the
www.sdi-
e.com/tr
aining-
educate/
sdi-
Castlefi eld Rooms in Manchester
training-
courses/
effectiv
e-telephone
-
skills/
Job Vacancy To Fill?
IT Servic
e Week
www.supportworld.co.uk
We know how much y
ou care about the
is launching a brand new
service y
ou provide now we w
ant you t
o
recruitment website this autumn
show it!
where you can advertise your job most targeted audience of IT service professionals in the
5-9 Oct
ober
vacancies from just £50. So if you UK then contact Rob Beswick at info@supportworld.co.uk
www.sdi-
e.com/it
-service
-week
want your job to be seen by the or on 01689 889100.
august.september | 2009 SupportWorld
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