thirty | awards review 2009
The Night The St rs Came Out
The stars shone brightly at the fourteenth Service Desk & IT
Support Excellence Awards and emotions ran high as this
year’s superstars of IT support took centre stage alongside
the judges and chairman of SDI
T
here was an impressive turnout for
the Service Desk and IT Support
The Finalists And Winners 2009
Excellence Awards 2009 held at
the prestigious Grand hotel on IT Service & Support Team IT Service Technology Supplier of
the seafront in Brighton. The spectacular Excellence Award – Large Team the Year 2009
dinner and presentation ceremony was an Finalist. Capita Education Services Finalist. Axios Systems
emotionally charged evening where the Finalist. IPC Media Finalist. ManageEngine
industry came together to celebrate the WINNER Fujitsu-Lloyds TSB Service Desk Finalist. Vivantio
stars of IT service and support, offering their WINNER Service-now.com
recognition to the hard work and commitment IT Service & Support Team
of all of the fi nalists in delivering exceptional Excellence Award – Small Team SDI and Prometric Award for
levels of service. Guests were dressed to Finalist. Kent County Council Dedication To Learning and
impress and gathered in their hundreds to Finalist. PRS For Muusic Certifi cation
applaud the winners. There was even an Oscar WINNER Motability Operations WINNER Geoff Brown, senior ICT offi cer
style speech from one very well deserving and on behalf of Dorset County Council
delighted winner! IT Support Person of the Year 2009
Finalist. David Laidler, South of Tyne & Wear To view and download pictures from the
The Famous Five NHS evening visit www.sdi-forum.com
There were fi ve awards in total and an Finalist. Nicola Millichip, Siemens IT
impressive shortlist. To get that far alone had Solutions & Services
been a mighty reckoning as Howard Kendall, WINNER Nalini Patel, University of
chairman and founder of SDI, pointed out. Wolverhampton
“To reach this point each fi nalist has come
through a grueling process, so it was diffi cult
not to regard them all as winners in many
ways. They can certainly be proud of their
achievement.”
In fact, the fi nalists for the IT Service &
Support Team Excellence Award - for teams
with over 15 support professionals - had an
especially tough journey. Not only did judges
pay a visit to their service desks, the fi nal part
of the process was for each fi nalist to get up
on stage and present their case study to the
180-strong delegation at the SDI Annual
Conference who then voted, by electronic A Night At The Oscars County Council - showed great enthusiasm for
keypad, for their favourite. As scores from the Yet the nature of competition is that a victor knowledge which was not only focused on his
audience were added to the judges marks, the must prevail. And prevail the winner’s did. skills but also that of his colleagues and team.
fi nal decision as to the winner of this award The fi rst award of the evening was for Next to take centre stage was Nalini Patel,
rested on this vote. These three outstanding Dedication To Learning and Certifi cation. Senior Service Desk Advisor, University
teams were also tasked with creating a Nomination for this award is made by both of Wolverhampton who was crowned IT
two-minute short fi lm shown at the Awards SDI and Prometric and it is like a life time Support Person of the Year. According to
ceremony (these brilliant and extremely achievement award bestowed on the person the judges, Nalini stood out from the crowd
entertaining fi lms can be viewed at or team demonstrating passion for continuous for her innovative approach and contagious
www.sdi-e.com/sdie-events/the-service-desk- learning and improvement. This year’s winner enthusiasm towards supporting the staff and
and-it-support-awards). - Geoff Brown, senior ICT offi cer at Dorset students at the University.
august.september | 2009 www.supportworld.co.uk
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