BMC ServiCe
DeSk expreSS
BMC Service Desk Express Suite automates
service desk processes and lowers cost of
support operations.
HitaCHi
This customizable service management solution combines best-in-class
it OperatiOnS
Service Desk software with core ITIL® best practices.
analyzer

For smart and simple data centre
SDE VirtualiZation anD HoSting SErVicESanD HoSting SErVicES
performance and availability monitoring,
Thinking of virtualizing your SDE solution? Ibertek can provide full
Hitachi IT Operations Analyzer software
migration services for SDE to your virtual environment. We can provides all the essential capabilities to
also extend these services to fully host your solution for you!
diagnose and monitor heterogeneous
With extended services providing managed backups, intelligent
server, network and storage assets.
monitoring & alerts and Pro-active support services. IT Operations Analyzer delivers
unmatched, fully featured tools through
SDE training
a unified, intuitive Web-based interface,
Courses for all levels to ensure you maximise & understand the
including automated root cause analysis,
full capability of your solution. Empower your administrators to easy network visualization and agent
deliver the full power of SDE to your business with our 5 day
less architecture for multivendor,
Administrators course for SDE. Utilise the power of your data
multiplatform infrastructures and
with Crystal Reports for SDE training.
limited staff or expertise.
Hitachi IT Operations Analyzer has all
SDE aDD-onS
the essential features necessary to
Further enhance your SDE Solutions with Ibertek’s add-ons.
monitor the performance and availability
Schedule appointments in Outlook from SDE with Schedule-IT, of the data enter IT assets. It offers new,
visualise your entire IT estate with CMDB Analyzer or manage your
innovative features including server,
Incidents using your Blackberry/PDA with SDE for Windows Mobile
network and storage monitoring.
or SDE for Blackberry. Email info@ibertek.com &
request a free 30 day trial.
Quote Reference 30PS0910 to receive 30% off all our SDE Consulting Services.
iBErtEK BuSinESS SolutionS
Best of breed IT Service, Asset, Virtualization, Operations, Storage, Application & Database Management
In partnership with
IT Operations Management IT Service Management for the Enterprise Remote Virtualisation
& Storage Solutions SME with Service Desk Express Support Solutions Management Solutions
www.ibertek.com • tel: 020 7692 4830 • email: info@ibertek.com
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