MARKET REPORT
www.comms-dealer.com
DEMAND FOR OUTSO
When the economy proves to be no friend, comms
dealers naturally look for new ways to cut costs
and overheads, bringing outsourced installation,
maintenance and support services into sharper focus.
M
any dealers Benson added that comms
are looking dealers use NTI’s services
to reduce for a number of reasons.
fixed ongoing For example, a dealer
costs and overheads may have secured a
associated with directly sale outside of its normal
employed staff, says geographical region, or
Paul Benson, Managing require skills which it does
Director at National not have in-house. Perhaps
Telecoms Installations, who several prospective deals
is experiencing greater have all come at once and
demand for his company’s the in-house engineering
outsourced engineering
Adrian Jackson
team is too busy to
services. He explained: “If cope with the influx.
sales are unpredictable it
Keeping
can be difficult for a dealer
pace
Dealers quickly realise
to guarantee a flow of that the reduction in fixed According to Jackson, the rectification and
work for their employees.
with new
overheads outweighs opportunity for outsourced maintenance services
But blending a quality
technology
the additional cost of engineering is ‘immense’. are the lifeblood of any
outsourced engineering outsourcing; and in He says there is fast engineering outsource
partner with in-house
costs an
many instances dealers becoming a valuable business, but are now being
staffing gives a great level
enormous
calculate that outsourcing pool of quality engineers complemented by pre and
of flexibility. Likewise, there is more cost efficient, being ‘unceremoniously post technical sales support
are enterprising dealers
amount of
highlights Adrian Jackson, forced’ onto the telecoms including solution design,
who are maximising every
money
Managing Director at recruitment market, with project management
opportunity with customers, Xtel Communications. He many telecoms companies and fulfillment. The
perhaps bidding for the underlines another key being financially squeezed emergence of converged
cabling element of an and costs. “For example, driver spurring demand into shedding spare telephony and Unified
install when they would an outsourced cabling for outsourced services: engineering capacity. Communications are
have previously left this to installation will have a “Keeping pace with “Large and small telcos cases in point, and Will
the IT provider; or IT dealers fixed per point price from new technology costs view their engineering Fairclough, Director of
looking to add telecoms NTI to the dealer, so the an enormous amount facility as a disposable Fairford Communications, a
to their proposition using dealer knows the per point of time and money. If a resource as the quality specialist Mitel engineering
outsourced engineering to profit margin upfront,” dealer can call upon the and effectiveness of house, says the skill levels
cover the requirements.” said Benson. “While we required technological outsourcing is becoming involved require a full
have some dealers who support from a pre/post far more preferable. The understanding of the
NTI offers structured use our service on a daily sale and installation ‘human performance capabilities and limitations
cabling and fibre, systems basis there are those who perspective it gives them challenges’ are transferred of the solutions. “Channels
installation, adds moves only call upon us once in the flexibility and diversity to contractor rather small and large often do
and changes plus Siemens a while. That is a major to win business, without than being held as an not have enough exposure
maintenance, and advantage of outsourcing the associated fear of employer,” he added. on a regular basis to
Benson says dealers who – it is available when you fulfilment, installation, justify their investment in
outsource have a greater need it but costs you project management Jackson notes that an engineering division,”
control over their margins nothing when you don’t.” and maintenance.” installation, fault he said. “Even with this
t: 08700 467280
● White label Installation and Maintenance ● Structured cabling installation Cat5e / Cat6
● Fibre installation / Termination ● Traditional Telephony Cabling e: contact@nti.uk.com● Systems Installation
● Adds, Moves & Changes ● Siemens, Panasonic, NEC, Legacy Systems ● Siemens Maintenance w: www.nti.uk.com
38 COMMS DEALER APRIL 2009 www.comms-dealer.com
PG 38-39 Outsourcing.indd 1 24/3/09 13:51:32
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