Terms & Conditions
Registration If a delegate wishes to transfer a booking 14-28 days before the
course start date there will be an administrative charge of 25% of
Provisional Bookings the course fee. The delegate will remain liable in full for all
Provisional bookings must be confirmed in writing with either a accommodation and other costs incurred. If that transfer is then
Purchase Order, Credit Card, Cheque or BACS, where applicable and cancelled (or a further transfer is requested) at any time,
within 7 days of receipt of provisional booking. the full course fee is payable.
Confirmed Bookings Cancelling Bookings
Bookings must be confirmed in writing to LRQA Training. Once we For cancellations made in writing and received:
have received your booking confirmation a legally binding contract is » Over 28 days before the event, course fees will
formed and these terms and conditions shall apply. be refunded
» 14-28 days prior to the start date, a charge of
Overseas Bookings 50% of the course fee will be payable
Bookings received from companies outside UK must be paid by credit » 13 days or less the full course fees will be charged.
card.
Cancelling Accommodation
Fees and Payment You will be liable for any costs incurred by LRQA Training as a result of
cancelling accommodation.
Course Fees
All course fees are payable upon confirmation of booking and an In the event of LRQA cancelling a course, you will be liable for any
invoice will be sent to you (UK clients only). Invoices are payable hotel charge where you have booked your own accommodation.
within 30 days of the invoice date. Overseas bookings must be paid by
credit card as per above. VAT is chargeable at the standard rate. Issued Pre-Course Material
All fees are current at the time of going to print. However, For cancellations where:
we reserve the right to change them. » standards have been issued, as part of pre-course material,
a charge of £80 will apply
Accommodation Fees » EFQM Excellence Assessor Training pre-course material has been
All accommodation fees are payable upon confirmation of issued a charge of £150 will apply.
requirements and an invoice will be sent to you. The charge includes Pre-course material is non-returnable.
dinner (table d’hote), bed and breakfast. VAT is chargeable at the
standard rate. Accommodation can be arranged at the time of Cancellation/Amendment of Courses
booking or up to 4 weeks prior to course start date. After this date
accommodation must be booked direct with the venue. LRQA Training reserves the right to change the course content and/or
For convenience we recommend that accommodation is organised trainer, at any time.
at event booking stage.
LRQA Training reserves the right to alter or cancel published dates
Booking Amendments and change venues without liability. However, in these circumstances,
delegates will be offered an alternative date or a full refund.
Delegate Substitutions
Substitutions can be made at any time without incurring a penalty. Other Terms
Changes to any booking need to be made in writing.
LRQA Training’s liability to you in contract, tort (including negligence),
Transferring Courses strict liability, indemnity or otherwise arising from or in connection
Transfer requests must be made in writing and received at least 14 with the training shall be limited to the fees charged by
days before the event, failing which cancellation charges of the full LRQA Training.
course fee will be charged. LRQA Training will try to offer a place LRQA Training shall be relieved from all liability if and to the extent
on the same course (subject to availability) and attendance must be that it becomes unable to carry out all or any of its obligations as a
within six months of the original course date. result of any event or matter beyond its reasonable control which was
not reasonably to be foreseen as likely to occur.
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