Business Improvement
81
Management of Customer Principles and Practices of Lean
Service - New Manufacturing - New
You need this course if … You need this course if …
» you need an understanding of customer service excellence » you need to implement a lean manufacturing programme
principles
» you are seeking to implement new management methods
By the end of the programme you will have…
to ensure your customer’s needs are met and satisfied
» gained a detailed understanding of how to implement a lean
manufacturing programme
By the end of the programme you will have…
» examined how significant savings can be made which will pay for
» analysed the ingredients of effective customer service the project within 12 months
» assessed the strengths and weaknesses of your company’s » developed the tools to justify the economics of lean
customer service standards manufacturing and simulation
» identified the needs of your customers and devised plans to » learnt how to organise the work and balance the
fulfil those needs manufacturing process
» reviewed ideas of how to improve the quality of your » taken part in a unique team building exercise
customer service
» developed an outline plan for the implementation of lean
» the skills to set up a procedure to deal with Golden manufacturing in your organisation
Opportunity “Complaints”
» practised motivational skills to motivate your team to Course length
provide a “Customer Satisfaction Plus” service Three days
» reviewed coaching opportunities to develop and enhance
the skills of your staff
Course length
One day
Delivered by: Delivered by:
In-Company In-Company
This course runs throughout the year. This course runs throughout the year.
Click here for dates, locations or to book. Click here for dates, locations or to book.
This event is to be delivered In-Company only This event is to be delivered In-Company only
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