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Business Improvement
Benchmarking for Performance Developing a Quality Strategy -
New New
You need this course if … You need this course if …
» you are a senior manager involved in the introduction of the » you are a manager involved in the development and delivery
techniques of Benchmarking to your organisation of a Quality Strategy which drives leading-edge performance
» you are a manager responsible for leading or participating
in a global economy
in benchmarking projects within your own organisation,
or in partnership with other organisations
By the end of the programme you will have…
» identified the strengths and weaknesses of your business in
By the end of the programme you will have… relation to its competitive environment on a broad range of key
» understood the principles and practice of Benchmarking
areas such as market growth and process capability
» recognised the range of applications of Benchmarking
» reviewed the European Excellence Model and measured your
» placed Benchmarking in the context of other means of improving
organisation’s own performance against the relevant benchmarks
quality and effectiveness
» evaluated your overall Mission and Values and key strategic goals
» used Benchmarking techniques to enable you to measure the
» identified the Critical Success Factors which will enable your
success of your business by relating its performance to that of
business to drive towards its key strategic goals
similar organisations in the field » evaluated the real culture of the business in relation to its
intended values and identified discrepancies and contradictions
Course length » identified the key change areas for you business and a plan
Two days to progress the most important of these
» agreed a way to measure and manage the change process
within your own organisation
Course length
Two days
Delivered by: Delivered by:
In-Company In-Company
This course runs throughout the year. This course runs throughout the year.
Click here for dates, locations or to book. Click here for dates, locations or to book.
This event is to be delivered In-Company only This event is to be delivered In-Company only
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