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Business Improvement
EFQM Excellence Model Assessor Training
You need this course if …
» you are looking for a framework against which to
assess business performance
You will learn …
» the history and structure of the EFQM Excellence Model
» to interpret the EFQM Excellence Model criteria
» to apply the RADAR assessment framework and scoring approach
» how to conduct consistent assessments of organisations’
strengths and areas for improvement
» consensus reaching (team based assessment) and Scoring
» how to plan a site visit to verify findings
» to prepare useful feedback reports
» to operate successfully as part of an assessment team
You will need …
» to have background knowledge of the EFQM Excellence Model,
or
» have attended out Introducing the EFQM Excellence Model
course
» to complete comprehensive pre-course work which forms the
basis for all practical exercises (allow 20-30 hours)
Your future development …
» See our other Business Improvement courses
Course length
Two days
Cost per delegate (exc VAT)
£695
This course runs throughout the year.
Click here for dates, locations or to book.
Five or more delegates? Click here to view our In-Company Options
LRQA now sells copies of the standards call 0800 328 6543 for further information
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