Public Course Contents
Business Improvement
Effective Performance Measurement 70
Process Mapping and Improvement 71
Leading/Managing Change 72
Problem Solving Tools and Techniques 73
FMEA Workshop - New 74
Introducing the EFQM Excellence Model 75
EFQM Excellence Model Assessor Training 76
Business Risk Management 77
Benchmarking for performance - New 78
Developing a quality strategy - New 78
Designing and using a balanced scorecard - New 79
Driving cultural change - New 79
Facilitation skills - New 80
Leadership for results - New 80
Management of customer service - New 81
Principles and practices of lean manufacturing - New 81
Implementing 5S - New 82
An Introduction to Six Sigma - New 82
To view or book a course log on to www.lrqa.co.uk/training
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