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Quality
ISO 20000 Internal Auditor – New
You need this course if …
» you want an understanding of ISO 20000 and how to conduct
internal Information Technology Service Management System
(ITSMS) audits
You will learn …
» the business benefits of implementing an ITSMS and
the background to ISO 20000
» the contribution internal ITSMS audits can make to the
effectiveness of your management system
» the roles and responsibilities of an internal ITSMS auditor
» how to plan your audits by developing effective checklists
» the purpose, intent and key requirements of ISO 20000
» how to verify that current practice in your organisation
conforms with defined requirements
» that auditing for conformity can improve the stability
and robustness of management systems
» to gather audit evidence through observation,
interviewing and sampling of documents
» to report audit findings accurately
» what corrective action is and who is responsible for taking action
» how to follow up and verify the effectiveness of corrective
action taken
You will need …
» to have successfully completed the ISO 20000 Appreciation and
Interpretation course
Your future development …
» Audit Report Writing
» See our Business Improvement courses
Course length
Two days
Cost per delegate (exc VAT)
£895
This course runs throughout the year.
Click here for dates, locations or to book.
Five or more delegates? Click here to view our In-Company Options
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